Welcome to Swakora Technologies.
We are committed to protecting your privacy and safeguarding your personal information in accordance with applicable data protection and privacy laws, including industry best practices for digital communication platforms and WhatsApp Business API services.
01. Information We Collect
We may collect the following categories of information:
A. Personal Information
- Full name
- Email address
- Phone number
- Business or company details
- Billing and payment information
- Account credentials
B. WhatsApp Communication Data
- Sender and recipient phone numbers
- Message metadata
- Message delivery and read status
- Customer support interactions
- Template and campaign details
C. Technical & Usage Information
- IP address
- Browser type
- Device information
- Operating system
- Access logs
- API usage information
- Cookies and analytics data
02. How We Use Information
We use collected information to:
- Provide WhatsApp Business API services
- Manage user accounts and authentication
- Deliver customer communication services
- Improve platform functionality and performance
- Provide technical support
- Monitor platform security and prevent fraud
- Process billing and payments
- Comply with legal and regulatory obligations
We collect and process only information necessary for legitimate business purposes.
03. User Consent
By using our services, you consent to the collection and processing of your information as described in this Privacy Policy.
Users utilizing our communication platform are responsible for obtaining proper consent from their end customers before sending communications through WhatsApp Business API or related services.
04. Data Protection & Security
We implement appropriate technical and organizational safeguards to protect personal data against unauthorized access, misuse, disclosure, alteration, or destruction. Security measures may include:
- SSL/TLS encrypted communication
- Secure cloud infrastructure
- Access control mechanisms
- Firewall and monitoring systems
- Internal security reviews
- Role-based permissions
- Secure data backups
While we strive to protect all information, no electronic transmission or storage system can guarantee absolute security.
06. Data Retention
We retain personal data only for as long as necessary to:
- Provide services
- Fulfill contractual obligations
- Maintain legal compliance
- Resolve disputes
- Enforce agreements
Data no longer required may be securely deleted, archived, or anonymized.
07. International Data Transfers
Your information may be processed or stored outside your country through cloud infrastructure, third-party vendors, or international service providers.
We take reasonable steps to ensure transferred data receives appropriate protection consistent with applicable laws.
08. User Rights
Subject to applicable laws, users may have the right to:
- Access personal data
- Correct inaccurate information
- Withdraw consent
- Request deletion of data
- Request export of personal information
- Restrict or object to certain processing activities
Requests may be submitted through our contact channels.
10. Third-Party Services
Our platform may integrate with third-party services including:
- WhatsApp Business Platform
- Meta services
- Payment gateways
- CRM and ERP systems
- Analytics providers
- Cloud hosting services
We are not responsible for the privacy practices or policies of third-party services or websites.
11. WhatsApp Business API Compliance
Users of our platform must comply with:
- WhatsApp Business Policy
- Meta Platform Terms
- Anti-spam regulations
- Applicable privacy and data protection laws
Unauthorized messaging, spam, fraudulent activities, abusive content, or illegal communications are strictly prohibited.
12. Children’s Privacy
Our services are not intended for individuals below the legally permitted age in their jurisdiction.
We do not knowingly collect personal information from children.
13. Data Breach Notification
In the event of a security incident or data breach affecting personal information, we may:
- Investigate the incident
- Take corrective security measures
- Notify affected parties where required by law
- Cooperate with regulatory authorities
14. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time.
Updated versions will be published on this page with the revised effective date. Continued use of our services after updates constitutes acceptance of the revised policy.
15. Contact Information
For questions, concerns, or requests regarding this Privacy Policy, please contact:
Swakora Technologies
Website: swakora.com
Email: info@swakora.com