Welcome to Swakora Technologies.
At Swakora Technologies, we value your privacy and are committed to protecting your personal information in accordance with applicable data protection and privacy laws.
01. Information We Collect
We may collect and process the following categories of information:
A. Personal Information
- Full name
- Email address
- Phone number
- Company or business details
- Billing and payment information
B. WhatsApp Communication Data
- Message metadata
- Sender and recipient phone numbers
- Delivery and read status
- Customer interaction records
- Template and campaign information
C. Technical Information
- IP address
- Browser type
- Device information
- Operating system
- API usage logs
- Access timestamps
- Cookies and tracking information
02. Purpose of Data Collection
We use collected information for the following purposes:
- Providing WhatsApp Business API services
- Customer communication management
- Platform authentication and account management
- Technical support and troubleshooting
- Analytics and service improvement
- Security monitoring and fraud prevention
- Billing and payment processing
- Legal and regulatory compliance
We only collect information necessary for legitimate business operations.
03. User Consent
By accessing or using our services, you consent to the collection and processing of information described in this Privacy Policy.
Users utilizing our WhatsApp Business API services are responsible for obtaining appropriate consent from their customers before sending messages or collecting personal information.
04. Data Protection & Security
We implement industry-standard security measures to safeguard user data, including:
- Secure cloud infrastructure
- SSL/TLS encrypted communication
- Access control systems
- Role-based permissions
- Firewall and monitoring systems
- Internal security reviews
- Secure backup systems
Although we strive to protect all information, no electronic storage or transmission method can guarantee complete security.
06. Data Retention
We retain personal information only for as long as necessary to:
- Provide requested services
- Meet legal obligations
- Resolve disputes
- Maintain security and compliance requirements
Data that is no longer required may be securely deleted or anonymized.
07. International Data Transfers
Your information may be processed or stored in locations outside your country through third-party infrastructure providers or cloud services.
We take reasonable measures to ensure adequate protection of transferred data.
08. User Rights
Depending on applicable laws, users may have rights to:
- Access personal information
- Correct inaccurate data
- Request deletion of data
- Withdraw consent
- Request export of personal data
- Restrict certain data processing activities
Users may contact us for such requests.
10. Third-Party Services
Our services may integrate with:
- WhatsApp Business Platform
- Meta services
- Payment providers
- Analytics providers
- CRM and ERP systems
- Cloud infrastructure services
We are not responsible for third-party privacy practices or external websites.
11. WhatsApp Business Policy Compliance
Users of our services must comply with:
- WhatsApp Business Policy
- Meta Platform Terms
- Applicable anti-spam regulations
- Privacy and data protection laws
Sending spam, unauthorized marketing, abusive, misleading, or illegal content through our platform is strictly prohibited.
12. Children’s Privacy
Our services are not intended for individuals below the legally permitted age in their jurisdiction.
We do not knowingly collect personal data from children.
13. Data Breach Notification
In the event of a data breach affecting personal information, we may:
- Investigate the incident
- Take corrective security actions
- Notify affected users where legally required
- Cooperate with relevant authorities
14. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time.
Updated versions will be published on this page with a revised effective date.
Continued use of our services after changes constitutes acceptance of the updated policy.
15. Contact Information
For privacy-related inquiries, contact:
Swakora Technologies
Website: swakora.com
Email: info@swakora.com